FAQ & Customer Support Assistant

The problem

Staff answer the same questions about prices, delivery and timings dozens of times a day, while complex issues wait.

Who it's for

• Online stores
• Schools and academies
• Clinics and service businesses

Key features

• Use an approved knowledge base only
• Answer routine questions
• Urdu and English where the configured AI model supports them
• Escalate uncertain answers to staff
• Record unanswered questions
• Administrators edit approved answers

Example workflow

1. 1

   A question arrives by webhook or batch import

2. 2

   It is matched against your approved answers

3. 3

   Optional AI rephrases using only approved content

4. 4

   Uncertain questions are escalated and logged

Configuration requirements

• Your approved Q&A list
• A channel that posts questions to the webhook (website widget, your own system)
• Chat-app delivery requires a messaging integration (coming soon)

AI requirements

Keyword matching works without AI. AI answers stay within your approved content and escalate when unsure.

• Answer using only the approved knowledge base
• Detect when to escalate