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Business automation for growing teams — plans starting at $5/month.See pricing
Aitomately
Sales & OrdersAI optional

WhatsApp Order & Follow-up Bot

Never lose an order inquiry in a busy chat again.

Start AutomatingTalk to Sales

The problem

Orders and questions arrive across chats all day. Some get missed, pending orders are forgotten, and nobody has a clear end-of-day picture.

Who it's for

  • Online sellers taking orders on WhatsApp
  • Retailers with a sales team on chat
  • Restaurants and home-based businesses

Key features

  • Capture customer and order details into a structured list
  • Structure incoming order information consistently
  • Track pending orders and their age
  • Remind staff about unanswered inquiries
  • Send order confirmations through supported integrations
  • Produce daily order summaries

Example workflow

  1. 1

    Order chats are exported or posted to a webhook

  2. 2

    Orders are structured and validated

  3. 3

    Unanswered inquiries older than your limit are flagged

  4. 4

    Staff receive a reminder email

  5. 5

    A daily order summary is generated

Configuration requirements

  • An orders/inquiries export (CSV/Excel) or a system that can POST to a webhook
  • Staff email address(es) for reminders
  • Direct WhatsApp sending requires the WhatsApp Business Platform integration (coming soon)
Data columns
ColumnRequiredDescription
order_idYesOrder or inquiry reference
customer_nameYesCustomer name
statusYespending, confirmed, delivered, cancelled, inquiry
last_message_atYesTime of the customer's last message (ISO date-time)
repliedNoyes/no — has staff replied to the last message
amountNoOrder value
messageNoLast customer message text (used by optional AI step)

AI requirements

Works fully without AI. AI classification is optional (Pro included AI or your own key).

  • Classify messages as order, inquiry or complaint
  • Draft a short reply suggestion

Often used together