Sales & OrdersAI optional
WhatsApp Order & Follow-up Bot
Never lose an order inquiry in a busy chat again.
OperationsNo AI needed
Delivery & Shipment Exception Monitor
Catch delayed and failed deliveries before customers complain.
The problem
Hundreds of parcels move through several couriers. Delays and failed attempts are noticed only when the customer calls.
Who it's for
- E-commerce stores
- Distributors shipping to retailers
- Brands using multiple couriers
Key features
- Import tracking numbers or shipment exports
- Track shipment status through courier integrations (planned; CSV today)
- Flag delayed and failed deliveries
- Create staff follow-up tasks
- Generate courier performance summaries
Example workflow
- 1
Courier shipment exports are imported
- 2
Shipments past expected delivery are flagged
- 3
Failed or returned parcels become follow-up tasks
- 4
Courier-wise delivery performance is summarized
Configuration requirements
- Shipment export with tracking number, courier, status and booking date
- Live courier tracking requires courier API integrations (coming soon)
| Column | Required | Description |
|---|---|---|
| tracking_no | Yes | Tracking number |
| courier | Yes | Courier name |
| status | Yes | booked, in_transit, delivered, failed, returned |
| booked_at | Yes | Booking date (YYYY-MM-DD) |
| city | No | Destination city |
| expected_days | No | Expected delivery days |
AI requirements
Rule-based. No AI required.
Often used together
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Sales & Orders
COD Order Verification Bot
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